‘Digital Eavesdropping’: The Consumer Goods Giant Looks to Exploit Vaseline’s TikTok Moment.
Originally found more than 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline might not appear as an obvious target for online content feeds.
Yet the brand’s emergence as a TikTok talking point has thrust it into the lead of an promotional upheaval, seeing big businesses investing heavily in content creators and devoting less capital to advertising goods in traditional media.
The Path from Petroleum to Platforms
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who saw laborers using on their skin with a residue from oil extraction. Today, a spree of content from users have documented the product’s widespread use in “life hacks”.
It has been touted as a fix for dirty sneakers or prolonging the scent of perfume, and also a remedy for squeaky doors. It has even been deployed to combat the nuisance of crisp flavouring sticking to fingers.
Leveraging the Buzz
Detecting the product’s new life online, marketers at Unilever boosted the tips by asking their own scientists to test them and providing creators with the outcome data.
Assertions that it diminished the sting of chili on the mouth were given the thumbs up. So too were ideas it could prolong perfume and revive leather bags. Proposals that it might brighten smiles or make eyelashes longer were refuted.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has persuaded leaders to dramatically increase investment in content creators.
This monitoring of online platforms to shape commercial tactics has been labeled “social listening”. The company's chief executive, recently appointed, has stated the intention is to spend 50% of its massive marketing spend on social media content.
Adapting to New Consumer Habits
The company's social media lead, who is spearheading the social media effort, said the company was simply adapting to new ways of reaching consumers. She said engaging on social media “without spoiling the atmosphere” was crucial.
“What is the key to genuine brand integration? This remains our core objective as brands, since the era of community gossip and sharing usage tips.
“The trend is shifting from a mass communication approach, where we would just broadcast out … Today, it's numerous dialogues, many communities. The shift of the algorithms means that these audiences appear specific, but they’re not.
“Ensuring your product is discussed by users, recommended by peers, that fosters reliability and pertinence. Content makers are key. We are expanding this endorsement system.”
A Fundamental Consumption Turn
The strategy reflects dramatic transformations happening in audience habits, with younger consumers allocating more attention to apps like TikTok and Instagram than traditional TV, print, or radio.
The shift is reflected in drops in traditional media advertising. Within the United Kingdom, ad revenues for major broadcasters have dropped substantially in actual value since the end of the last decade.
Influencer Marketing Expansion
This further signifies a blurring of media roles as brands effectively act as media producers, linking up with hundreds of content creators to enhance their items.
A commercial director at a major talent agency said: “Obviously there’s a flow of audiences from conventional channels and their time is increasingly on Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Many companies report to us consumers have more faith in suggestions from the personalities they subscribe to over traditional advertisements. That’s a consistent trend.”
He said brands could also save money by investing in creators over expensive broadcast campaigns, which also enables easier content adjustment to see what works.
Such methods are increasing. Promotional expenditure on digital creator partnerships is increasing four times faster than the media industry overall. In the US, it has more than doubled since 2021 and is expected to hit multi-billion dollar sums in 2025.
TV's Lasting Role
Despite the huge changes, industry figures said they believed television commercials still played a key part to play, as networks still held the capability to shape the national conversation.
She added: “A top-tier ROI marketing event is still the Super Bowl. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”